Shipping policy
Shipping Policy
This Shipping Policy explains how we process, ship, and deliver orders placed on our website.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, processing may be delayed slightly.
2. Shipping Time
We offer standard shipping with an estimated delivery time of:
- 5–8 business days (after processing time)
Delivery times are estimates and may vary depending on location, carrier delays, or other external factors.
3. Shipping Costs
We offer:
- Free standard shipping on all orders
There are no additional shipping fees at checkout unless otherwise stated.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
You can use this tracking number to monitor your shipment status until delivery.
5. Shipping Destinations
We currently ship to selected regions where our delivery partners operate. If we are unable to ship to your location, you will be notified during checkout.
6. Delays and Exceptions
Delivery times are estimates and may be affected by:
- Weather conditions
- Carrier delays
- High order volumes
- Customs processing (if applicable)
We are not responsible for delays caused by third-party shipping carriers.
7. Lost or Missing Packages
If your package is delayed or appears missing, please contact our support team. We will assist you in locating your order and resolving the issue with the carrier if necessary.
8. Contact Information
For any shipping-related questions, please contact us:
Website: https://xelvaroy.shop
Email: Contact@xelvaroy.com
Phone: +1 972-443-4074
Address: 2111 Bent Ave, Cheyenne, WY 82001, United States