FAQs
Frequently Asked Questions (FAQ)
Here are answers to some of the most common questions about ordering, shipping, and returns.
1. How long does shipping take?
Orders are processed within 1–3 business days, and delivery usually takes 5–8 business days after shipping.
2. Do you offer free shipping?
Yes, we offer free standard shipping on all orders.
3. How can I track my order?
Once your order is shipped, you will receive a tracking number by email. You can use it on the carrier’s website to track your package.
4. Can I cancel or change my order?
Orders can only be modified or canceled shortly after purchase. Please contact us as soon as possible if you need changes.
5. What is your return policy?
We offer a 30-day return policy. Items must be unused, unworn, and in original packaging to qualify for a return.
6. Do I have to pay for return shipping?
No, we offer free return shipping on eligible returns.
7. When will I receive my refund?
Once your return is received and approved, refunds are typically processed within 5–10 business days to your original payment method.
8. What payment methods do you accept?
We accept major credit and debit cards and other secure payment methods available at checkout.
9. What if my order is delayed?
Delivery times are estimates. Delays may occur due to carrier issues or high demand. If your order is significantly delayed, please contact us.
10. How can I contact customer support?
You can reach us anytime:
Email: Contact@xelvaroy.com
Phone: +1 972-443-4074
Website: https://xelvaroy.shop
Address: 2111 Bent Ave, Cheyenne, WY 82001, United States