Refund policy
Return & Refund Policy
We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and easy return process.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- Items must be returned within 30 days of delivery
- Items must be unused, unworn, unwashed, and in original condition
- Items must include original packaging and tags (if applicable)
Return Conditions
- All items are eligible for return unless otherwise stated on the product page
- Final sale items (if any are marked) cannot be returned
- No restocking fees are charged
- Free return shipping is provided for eligible returns
Refund Process
Once your return is received and inspected:
- We will notify you of approval or rejection of your refund
- Approved refunds are processed to your original payment method
- Refunds are typically issued within 5–10 business days after approval
If a refund is delayed, please check with your bank or payment provider, as processing times may vary.
Exchanges
We currently offer exchanges depending on stock availability. If you need a different size or item, please contact us to arrange an exchange.
How to Start a Return
To initiate a return, please contact our support team with your order number and reason for return.
Contact Information
For any questions regarding returns or refunds:
Email: Contact@xelvaroy.com
Phone: +1 972-443-4074
Website: https://xelvaroy.shop